Last Updated: January 2025
Welcome to RoboHome ("Company," "we," "our," or "us"). These Terms and Conditions ("Terms") govern your access to and use of our website lablab.me and the purchase of our household robots, robotic vacuum cleaners, and smart home devices ("Products").
By accessing or using our website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our website or purchase our Products.
RoboHome
Unit 23 3 Magdalena Mall
Tatumview, SA 6926
Luxembourg
Phone: +298352377
Email: support@lablab.me
To use our Website and purchase Products, you must:
To purchase Products, you may need to create an account. You agree to:
We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent activity.
We strive to provide accurate information about our household robots and smart home devices, including:
Important: We do not guarantee that Product descriptions, images, or specifications are error-free, complete, or current. Product colors may vary slightly from images displayed on your device.
All Products are subject to availability. We reserve the right to discontinue any Product at any time without notice.
We accept the following payment methods:
By providing payment information, you represent and warrant that:
Payment is processed through secure third-party payment processors. We do not store complete credit card information on our servers.
When you place an order, you will:
The order confirmation email acknowledges receipt of your order but does not constitute acceptance. We reserve the right to accept or decline any order for any reason, including:
We reserve the right to cancel any order before shipment. If we cancel your order, we will notify you and issue a full refund to your original payment method.
We are not liable for delays caused by:
Our Return and Refund Policy is outlined in our separate Refund Policy document. Key points include:
Please refer to our complete Refund Policy for detailed information.
Our household robots and smart home devices come with manufacturer warranties as specified in the Product documentation. Warranty coverage varies by Product and manufacturer.
To make a warranty claim:
Warranties do not cover:
IMPORTANT LEGAL NOTICE:
TO THE MAXIMUM EXTENT PERMITTED BY LAW, ROBOHOME SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR GOODWILL, ARISING FROM:
Our total liability shall not exceed the amount paid by you for the specific Product giving rise to the claim.
THE WEBSITE AND PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:
All content on our Website, including but not limited to text, graphics, logos, images, videos, software, and compilations, is the property of RoboHome or its licensors and is protected by copyright, trademark, and other intellectual property laws.
We grant you a limited, non-exclusive, non-transferable license to access and use our Website for personal, non-commercial purposes. You may not:
You agree not to:
Your use of our Website is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information. By using our Website, you consent to our Privacy Policy.
Our Website may contain links to third-party websites or services. We are not responsible for:
You agree to indemnify, defend, and hold harmless RoboHome, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, costs, or expenses (including attorney fees) arising from:
We reserve the right to modify these Terms at any time. Changes will be effective when posted on our Website with an updated "Last Updated" date. Your continued use of the Website after changes constitutes acceptance of the modified Terms.
We may terminate or suspend your access to our Website immediately, without notice, for:
Upon termination, your right to use the Website ceases immediately. Provisions that should survive termination will remain in effect.
These Terms are governed by the laws of Luxembourg, without regard to conflict of law principles. Any disputes arising from these Terms or your use of our Website shall be subject to the exclusive jurisdiction of the courts of Luxembourg.
Before filing a claim, you agree to contact us at support@lablab.me to attempt to resolve the dispute informally.
If informal resolution fails, disputes may be resolved through binding arbitration in accordance with the rules of the relevant arbitration body in Luxembourg.
You agree to resolve disputes individually and waive the right to participate in class actions or representative proceedings.
We are not liable for any failure or delay in performance due to circumstances beyond our reasonable control, including:
If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision. Any waiver must be in writing and signed by an authorized representative.
These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and RoboHome regarding the use of our Website and purchase of Products, superseding any prior agreements.
You may not assign or transfer these Terms or your rights and obligations without our written consent. We may assign these Terms without restriction.
For questions about these Terms and Conditions, please contact us:
RoboHome
Unit 23 3 Magdalena Mall
Tatumview, SA 6926
Luxembourg
Phone: +298352377
Email: support@lablab.me
BY USING OUR WEBSITE OR PURCHASING OUR PRODUCTS, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.
These Terms and Conditions are effective as of the date stated above and apply to all users of RoboHome's website and customers.
```